FAQ
Support
Frequently Asked Questions
What does Meivelle sell?
We sell beauty tools and self-care essentials — including eye care tools, face and neck care products, skincare tools, and beauty accessories.
Do you only sell eye massagers?
No. The eye massager is one of our featured products, but Meivelle carries a wider range of beauty tools and self-care essentials, with more added regularly.
Are the products suitable for everyday use?
Yes. Most products are selected for regular daily use at home, at work, or while travelling. Specific usage guidance is available on each product page.
How long does shipping take?
Estimated delivery is 15–25 business days, depending on your location, customs processing, and local delivery conditions.
Do you offer free shipping?
Yes, free shipping is available on all orders.
What should I do if my item arrives damaged or incorrect?
Contact us with your order number and photos or video of the issue. We will review your case and advise on the next steps.
Can I get a refund?
Refunds are available for eligible cases, including damaged items, incorrect shipments, or confirmed quality issues. Please refer to our Refund Policy for full terms.
Is my payment secure?
All payments are processed through Shopify and trusted third-party payment providers. Your payment details are not stored by us directly.
Will you add more products?
Yes. We regularly add new beauty tools and self-care essentials to the collection.
How can I contact customer support?
Visit our Contact Us page to send a message. We will get back to you as soon as possible.